Contact The Smoke Shop

Tell us what you need help with.

Questions about an order, a product listing or the website are all welcome. Send the useful details in your first message and we can give you a clearer answer.

Email support

Email us directly.

Email is the current support channel for The Smoke Shop. Send your question with the relevant product link or order number and we will reply with the information available to us.

Email [email protected]

Help us help you

Put the right details in your message.

An existing order

Include your order number and the phone number used at checkout so we can identify it.

A product question

Send the product name or page link and tell us exactly what you need to know.

A damaged or incorrect item

Include your order number and clear photos. Review the returns policy before writing.

Before you write

The answer may already be here.

Problems with an item

Read returns policy