Shipping Policy

1. Delivery Areas

We currently ship only within India. Serviceability depends on the delivery pin code and the available delivery partner.

• Enter the complete address and pin code during checkout
• Delivery options may differ by location
• Some remote or restricted pin codes may not be serviceable
• An order may be cancelled and refunded if delivery cannot be arranged

Note: If you're unsure about delivery to your location, please contact our customer support team before placing your order.

2. Delivery Times

Choose a delivery speed at checkout — same options, same prices as below:

• Standard Delivery: 5-7 days, free
• Express Delivery: 2-3 days, ₹99.00
• Priority Delivery: 1 day, ₹199.00
• The estimate begins after the order is confirmed for fulfilment
• Tracking information is shared when the delivery partner provides it

Note: Delivery dates are estimates, not guarantees. Carrier delays and service interruptions can affect them.

3. Packaging and Handling

Orders are packed for transport using the product and order information available to us:

• Protective outer packaging is used where appropriate
• The shipping label contains the information required for delivery
• Check the parcel and items promptly after delivery
• Report damage or an incorrect item within 48 hours

4. Age Verification and Delivery

Due to legal requirements, all tobacco product deliveries require age verification:

• Recipient must be 18 years or older
• Valid government-issued ID required at delivery
• Delivery cannot be left unattended
• Someone of legal age must be present to receive the package
• Failed age verification will result in package return

5. Delivery Issues and Returns

If you experience any issues with your delivery:

• Contact our customer support immediately
• We will review the order details and evidence
• An eligible damaged or incorrect item may be replaced or refunded
• Failed deliveries due to age verification are non-refundable
• Damage or an incorrect item must be reported within 48 hours of delivery

6. International Shipping

The Smoke Shop does not currently offer international shipping.

• Orders require an Indian delivery address
• International forwarding is not supported
• We cannot advise on customs or import requirements outside India

Note: The website will be updated if this policy changes.

7. Tracking Your Order

Once your order is dispatched, you will receive:

• A dispatch update when the order leaves for delivery
• A tracking number or link when supplied by the delivery partner
• Carrier updates and an estimated arrival date where available
• Order status in your The Smoke Shop account