Privacy Policy
Your Privacy Matters
This policy explains what information The Smoke Shop collects, why we use it, when it may be shared and how you can contact us about it.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:
- Name and contact information (email, phone, address)
- Order amounts, payment status and transaction references
- Account identifiers and preferences
- Communication history and support requests
- Purchase history and product preferences
2. How We Use Your Information
We use the information we collect to:
- Process transactions and fulfill orders
- Provide customer support and respond to inquiries
- Improve our services and user experience
- Send important updates about your account or orders
- Comply with legal requirements and regulations
- Prevent fraud and ensure platform security
3. Data Security
We use technical and organisational safeguards intended to protect personal information. No online service can guarantee absolute security, so please contact us if you believe your account or information has been misused.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and preferences
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our operations (shipping, payment processing)
- When required by law or to protect our rights and safety
- In connection with a business transfer or acquisition
- With your explicit consent
6. Your Rights
Subject to applicable law, you may ask us to:
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt-out of marketing communications
- Provide a copy of information associated with your account
- Stop optional communications
7. Marketing Communications
We may send you marketing communications about our products and services. You can opt-out of these communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. We will still send you important transactional and account-related communications.